service

Overview Sierra is an enterprise platform for customer-facing AI agents that answer questions and take actions across service workflows. It emphasizes outcomes, brand control and trust features, but custom implementation, outcome-based pricing and autonomous actions require rigorous governance...

Overview Forethought is an enterprise customer-support platform for AI agents across chat, email, voice, mobile and Slack, plus ticket triage, QA and knowledge-gap analysis. It targets complex service operations, but quote-based outcome pricing and implementation governance make it a considered...